FREE Shipping on all orders over £15

Our shipping and despatch prices and estimated delivery times -

1. Royal mail 1st class - £1.95 per order - free on orders over £15
2. Courier delivery - £3.95

We aim to have all orders recieved despatched the same day ( from January - March 91% of orders recieved before 3pm were despatched the same day).

Dispatch
We aim to dispatch your order as soon as it is received, however, due to peaks and troughs in our trade, particularly at Christmas, it can take up to 48 hours from receipt of your order to dispatching it. Our targets are set at 24hrs and we do everything within our capabilities to meet these.

Delivery
We use Royal Mail for our delivery service and send all packages on the Recorded Signed For service or Special Delivery, dependent on the size, weight and value of each order (lower value orders are sent normal 1st class). This means that your order is guaranteed to be received and is also insured against loss or damage.

Packaging
At ecogreenstore, we aim to use and re-use absolutely anything which is put in front of us as a potential packaging material. Your order will always be packaged up suitably for the order itself yet recycling other packaging is usually at the heart if it!

None deliveries Every now and again an item does go missing with royal mail.  This is a very very small percentage and does happen from time to time.  As per Royal mail, they state a parcel is only lost after 14 days, after which it is classed and lost.  We therfore ask to give your parcels a certain amount of time to arrive (we generally dont allow customers to wait the full 14 days as from experience if they dont turn up sooner they end up lost any way and resend the package again).

Returns
All returns are to be sent to our office at:

Woocoo ltd, Unit 30, St marys works, norwich, Norfolk, NR3 1QA